Support
A person reads every message.
We reply within 2 business days.
Write to us about
- Account help: trouble signing in, invite codes, changing your details, or deleting your account if you cannot get into the app. Forgot your password? Reset it from the Sign in page. The House Rules cover how reporting and blocking work, and your account can be deleted from the You page inside the paper.
- Your paper: a post that did not print, a mistake in an edition, or a question about how posting, press time, or delivery works.
- Membership: whether it is active on your account, or restoring it on a new phone. Payments and refunds themselves are handled by Apple, through the App Store.
- Anything else about The Daily Paper that is not covered below.
Safety reports
The fastest way to report something is inside the app: every article and every printed Note can be reported from its ··· menu, and every user can be blocked from the same menu. Blocking is enforced by the system, not just hidden on your screen. We review reports and aim to act on them within 24 hours.
If you cannot get into the app, email [email protected] with the username involved and what happened, and we will act on it the same way.
Takedown requests and legal
Copyright claims, takedown requests, and legal matters go to a separate desk:
Please include the article or account involved and what you are asking us to remove, and we will review it promptly.